Clinica Fai staff is committed to protecting any personal information that we may receive when you access and utilise our services on this website. We wish to inform the user about what personal information we may collect from them, how we process, store or use, and protect them.
Users are encouraged to read and understand this policy before accessing and utilising our services on this website. A user can freely visit our website without revealing any personal information. Access or usage of our services on this website, indicates the user’s implied acceptance of this policy. If, however, the user is not acceptable to any of the terms of this policy, then the user is requested to not access or use our services on this website.
If, however, any of such information is furnished under any law or freely available or accessible under public domain, then it shall not be regarded as sensitive personal information under this policy, the Agreement or under any law in force.
As part of a study or survey, we may collect user’s information or opinion regarding health issues, treatments, health history, customer service and experience, etc.
User’s personal and sensitive personal information will be protected using reasonable security procedures and practices from unauthorised access, damage, use, modification, disclosure or impairment. We do not associate non-personal information with records containing personal and sensitive personal information of user. We also do not trace user’s personal and sensitive personal information or identity when collecting non-personal information.
User may be required to answer questions posed in forms or questionnaires, and this information may be used to study health care trends, calculate health risk, understand expectations of customers, customer satisfaction, etc. This information may be shared with our third party partners, who perform data management services for our website, conduct research or study market trends. Such surveys and studies are confidential in nature and often it is only the aggregated information without individually identifying any user that is used to study trends and with third party partners for the same purpose.
We use personal information provided by user, such as, e-mail address or phone number, to contact regarding our services, offers, customer feedback, address queries, follow-ups, etc. We may also use user information to prevent illegal activities, protect safety of users, enforce legal terms and in compliance with law.
Sensitive personal information concerning user/patient’s medical and family history may be required to provide appropriate diagnosis and treatment. We might receive such information from other sources as well, such as user/patient’s referring doctor. Whenever possible we will intimate the user/patient about receiving such information. Similarly, we might also have to share user/patient’s health information with other health professionals involved with user/ patient’s care.
We might have to disclose personal and sensitive personal information in compliance with law, such as, mandatory reporting of a contagious health issue. We might also have to store user/patient information and records, even after completion or cessation of services, for a period as maybe required by law.
We may use aggregate non-personal information on general traffic, website usage and time spent on website information in reports to third party partners, without specifically identifying any user. Similarly, our sponsors or advertisers, who advertise on our website may use aggregate non-personal information to measure effectiveness of their advertising, to provide advertisements about their goods and services or for such related purpose.
Our website may contain links to or integrations with social media platforms, information platforms, sponsors or advertisers, and other media services and platforms, whose privacy practices may be viewed on their website links. We are not responsible for their privacy practices.